Accessibility Statement

Switzerland Travel Centre is committed to making its website switzerlandtravelcentre.com accessible in accordance with applicable laws and standards on digital accessibility. We are committed to ensuring that our products and services are accessible to all people everyone, including those with disabilities.

Our goal is to meet the requirements of the European Accessibility Act (EAA) and to provide all users with an experience which is both inclusive and user-friendly.

Status of compliance with requirements

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG), version 2.1, levels A and AA. Partial compliance means that some parts of the content do not fully comply with accessibility standards.

Details on accessibility

Comprehensible presentation

We use consistent terminology and clear, logical structures to present information in a way that is understandable to all users, including those with cognitive impairments.

Contrast and colour

We ensure a high colour contrast and that colours are not used as the only means of highlighting information, so as not to pose a disadvantage to people with colour vision impairments.

Appropriate fonts

The fonts used are easily readable and accessible and therefore are particularly suitable for people with visual impairments.

Visual and acoustic accessibility

Warnings and important information are presented in such a way that they are also accessible to blind or visually impaired people – for example, through screen readers, clear contrasts and clearly structured content.

Accessible navigation

Our website is fully accessible for use with a keyboard. It is also compatible with screen readers and other assistive technologies.

Customer support

Our customer support is available through various channels – by telephone and email.

Non-accessible content

Despite our efforts, some content may not yet be fully accessible. For example:

  • Some PDF documents are not fully optimised for screen readers.
  • Not all images have alternative image descriptions (alt text).
  • Some visual elements may still need improvements in contrast or structure on mobile devices.

We are continuously working to both optimise these aspects further and to implement measures to improve accessibility and the user experience on our website. These include, for example:

  • We seek advice from experts in digital accessibility.
  • Employees have been and continue to be made aware of and trained in digital accessibility.
  • Accessibility requirements have been integrated into internal processes (concepts, design, development, etc.).
  • The website has been subjected to an independent external accessibility test.

Contact details

If you experience any issues or have suggestions for improving accessibility, we would be delighted to hear from you:

Accessibility contact point

Switzerland Travel Centre AG
Telephone: +41 43 210 55 00
Email: [email protected]
Address: Binzstrasse 38, 8045 Zurich, Switzerland

Enforcement procedure

If you are a resident of a European Union (EU) member state and do not receive a satisfactory response to your feedback on accessibility, you can contact the market surveillance authority in your country. A list of national contact points in the EU can be found, for example, on the website of the European Commission or on the national authority websites of the respective EU member states.

Status of the statement

This statement was created on 20 May 2025 and last updated on 23 June 2025. The website was evaluated through our own review and with the help of automated accessibility analysis tools.