Travel information
Frequently Asked Questions (FAQs)
Do you have questions about booking, travel documents, or train travel in Switzerland? You will find all the important information about your trip in our frequently asked questions – from booking to your stay. Practical tips and answers will help you plan your trip to Switzerland in the best possible way. We will be happy to answer any further questions you might have.
Booking
Travel documents
Train travel in Switzerland
Your stay in Switzerland

Aika Idinova
Sales & Operations
Monday to Friday
8 am – 5 pm (GMT)
Not available on the following public holidays:
- April 18, 2025 Good Friday
- April 21, 2025 Easter Monday
- May 05, 2025 Early May bank holiday
- May 26, 2025 Spring bank holiday
- August 25, 2025 Summer bank holiday
- December 25, 2025 Christmas Day
- December 26,2 025 Boxing Day