Information
Frequently Asked Questions (FAQs)
Do you have questions about booking a holiday, your travel documents or travelling by train in Switzerland? In our frequently asked questions you will find all the important information about your trip – from the booking process to your stay in each resort. Our practical tips and answers will help you plan your trip to Switzerland in the best possible way. If you have any further questions, we are always happy to help.
Booking
Travel documents
Train journeys in Switzerland
Stay in Switzerland

Aika Idinova
Sales & Operations
Monday to Friday
8 am – 5 pm (GMT)
Not available on the following public holidays:
- 18.04.2025 Good Friday
- 21.04.2025 Easter Monday
- 05.05.2025 Early May bank holiday
- 26.05.2025 Spring bank holiday
- 25.08.2025 Summer bank holiday
- 25.12.2025 Christmas Day
- 26.12.2025 Boxing Day