Frequently Asked Questions (FAQ)

What payment options do I have? 

You can pay with TWINT, Visa, Mastercard, American Express, PostFinance, Diners Club, Discover, and JCB. Furthermore, payment by invoice is also possible for a fee of CHF 30.  

How will my STC voucher or promo code discount promotion be applied? 

Our vouchers can be redeemed according to individual wishes, in each case by telephone or by e-mail with us. Not valid for vacation apartments, vignettes, train tickets without hotel accommodation, or bookings directly with the hotel.  

The promo codes of a special promotion can be entered at the end of the booking. 

How do I book online? 

To place an online booking, simply select your desired offer and press "Book online". Then select your preferred travel period, the number of people, and the desired hotel conditions. In a further step, additional services can be added. In case you have any questions, please do not hesitate to contact us by phone during our opening hours. 

Where can I get personal advice and answers to vacation inquiries before booking? 

You are welcome to contact us by E-mail [email protected] or by phone at +41 43 210 55 00. 

Is it possible to book more than one room at the same time? 

At the beginning of the booking system, you can select several rooms at once (up to 4 rooms).

Most of our packages can be booked directly online by families with children. Children's prices are calculated assuming that a child shares the room with 2 full-paying adults and arrives with at least one parent. For residents of Switzerland: prices are calculated on the basis of a Junior Card or Kinder Mitfahrkarte for children aged 6 - 15, which must be obtained before departure. If the desired offer is not available for families, we can send you an individual offer. Please contact us for this purpose. 

If you have any questions or need any assistance, please do not hesitate to contact us by phone or e-mail.

Are the displayed prices per person? 

The shown from-prices are per person with Half-Fare Card in low season and without additional services.   

I have limited mobility. How do I proceed? 

We will gladly take your reservation request by e-mail [email protected] or by phone at +41 43 210 55 00. Click here for more information on barrier-free train travel. 

How do I receive my travel documents? 

The documents for almost all trips are issued digitally. Exceptions are the Grand Tour of Switzerland offers, which are sent by post (TNT for abroad). Travel documents are sent at the latest 2-3 weeks before the start of the trip.  

I made a payment and did not receive any travel documents. What can I do? 

In certain cases, it can happen that the e-mail containing the travel documents has ended up in your spam or junk folder. Unfortunately, due to high demand, it may also happen that the documents are sent at short notice. We thank you for your patience. 

In case of uncertainty, please feel free to contact us by phone: +41 (0)43 210 55 00 or by email: [email protected].

Is the transfer from the train station to the hotel included in my trip? 

In general, the transfer is not included. However, many hotels in Zermatt and St. Moritz offer their own transfer service. For more information, please contact the respective hotels. 

Is the transfer from the airport to the starting point of my tour included in the total price? 

All train journeys include the first day's journey from the Swiss border, the airport or your home in Switzerland to the starting point of the journey. This also applies to the return trip on the last day. For more details, please consult your travel program. 

How early in advance can a seat reservation be made? 

Seat reservations on board the panoramic trains may be made by us no earlier than 3 months in advance. Travel bookings can nevertheless be made further in advance. 

Is a seat reservation mandatory? 

Seat reservations are mandatory on all panorama trains, except on the Lucerne-Interlaken Express, the GoldenPass Line, the Centovalli Railway, and the Voralpen Express. 

How do I declare additional services, allergies, vegetarian & vegan food, or an upgrade for the train or hotel? 

Please inform us of any wishes as soon as possible by telephone or e-mail. In addition, you have the possibility to provide us with additional information and wishes in the comments field (before completing the booking).   

Is it possible to make any changes to my booking? 

Please contact us if you wish to make any changes to your booking.   

Are dogs allowed on the panorama trains?  

Dogs are allowed on all panorama trains except the Glacier Express. 

Will I automatically be covered by travel cancellation insurance?   

For an all-around carefree experience, we recommend the FLEX OPTION package. This can be added at the end of the booking process for CHF 49 per person additionally. You can find more detailed information here. 

How do I rent a car in Switzerland?   

You can book the car during the booking process for a Grand Tour of Switzerland trip. If you wish, we can also send you a personal offer. Just get in touch with us. 

Where can I find the departure times of the trains? 

You will find the departure times of the panorama trains in your travel documents. 

You can also find the timetables for normal trains in the SBB App (Swiss Federal Railways) or on sbb.ch/en. Simply enter your departure and destination (station or address). The online timetable will then show you the best travel options and times, regardless of whether the journey is by train, bus, boat, tram, or mountain railway. The online timetable shows all means of transport of all transport companies. In Switzerland, all timetables are optimally coordinated. So the ship or bus is already waiting for you when you arrive at the station.  

You can find the online timetable of the SBB here.

How do I get informed if there are changes in my train timetable? 

Keep yourself informed with the SBB app or on their website. Changes are generally rather rare and can occur at short notice, a new route will be proposed. 

What happens if I miss my (connecting) train? 

In Switzerland, you always have a connection. Unless you miss last night's connection, you can simply hop on the next train. There is usually a connection within 30 minutes. However, this does not apply to the panorama trains, as many of them only have one connection during the day.  

Our tickets are not train-bound (only the seat reservation on the panoramic train is). This means that even if you miss your connection, the ticket remains valid. You can simply take the next train. 

Are the trains and buses equipped with air conditioning? 

Yes, most trains, buses, trams, and ships in Switzerland are air-conditioned in summer. 

Is there WiFi on the trains? 

Unfortunately, trains in Switzerland do not offer WiFi.   

However, you have free internet access at around 80 SBB railway stations nationwide. Simply register and surf for free for 60 minutes.

How safe is it to travel on public transport in Switzerland? 

The means of transport in Switzerland are generally very safe. Security personnel is also regularly on the move in public transport to ensure the safety of passengers and to mark their presence. Criminal offenses on public transport are generally kept to a minimum. The most common offense is fare evasion. Nevertheless, the usual precautionary measures against petty crime should be observed.  

Discover more information for safe travel in Switzerland here.

Where can I leave my luggage when I go on an excursion?   

Lockers are available at all major Swiss railway stations. The price for 24 hours varies from CHF 4 to 9 depending on the size. 

What are the emergency telephone numbers in Switzerland? 

The emergency numbers are:   

117. Police emergency number. 

118. Fire Department. 

144. Ambulance. 

Who should I contact if I forget something on the train? 

Please contact the SBB helpdesk or the helpdesk of the specific railway provider of the private panorama trains. 

Who do I contact in the event of a complaint? 

We are happy to receive your feedback or general suggestions at [email protected].

Is the Glacier Express wheelchair accessible?

Yes, the Glacier Express has wheelchair space and a first-class barrier-free toilet.

Does the Glacier Express operate all year round?

No, please check the offer and the timetable.

Where can I find the Glacier Express timetable?

You can find the Glacier Express timetable here.

On which route does the Glacier Express run?

The Glacier Express runs between St. Moritz/Davos* and Zermatt.

*With change in Filisur

How are the seats arranged?

Click here for the seating arrangement of the Glacier Express

Is the Bernina Express wheelchair accessible?

Yes, the Bernina Express has wheelchair spaces. There is an accessible toilet in 1st class. The Bernina Express Bus offers a wheelchair lift and space. Please note that there is no barrier-free toilet.

Does the Bernina Express run all year round?

Yes, except for the Bernina Express Bus.

Where can I find the Bernina Express timetable?

You can find the Bernina Express timetable here.

Where does the Bernina Express run?

The Bernina Express runs between Chur/Davos* and Lugano.

*Change in Filisur

Can I see where I will be sitting on the Bernina Express?

Here is the seating plan for the Bernina Express.

What's new around the GoldenPass?

The GoldenPass has a new constellation from December 2022, adding the GoldenPass Express to its services, which travels directly from Montreux to Interlaken (or vice versa) without changing trains in Zweisimmen.

The timetables for the various trains can be found on our website.

Depending on the timetable and your travel programme, the GoldenPass Panoramic or Belle Epoque with a change in Zweisimmen and Spiez will be reserved for you instead of the GoldenPass Express. If you have a special request, please inform our travel experts.

Is the GoldenPass wheelchair accessible?

The GoldenPass Express from Montreux to Interlaken does not comply with Swiss regulations (this is expected to be the case until the timetable change in December 2023). 

The GoldenPass Panoramic between Montreux and Zweisimmen is wheelchair accessible, but the Belle Epoque carriages are not.

Regional trains run between Zweisimmen and Interlaken Ost, which are not wheelchair-accessible. 

Between Interlaken Ost and Lucerne, there is a wheelchair-accessible Nierderflur train with barrier-free toilets. 

Does the GoldenPass run all year round?

Yes, the GoldenPass runs all year round. Please note that buses might be in service due to construction works.

Where can I find the GoldenPass timetable?

You can find the GoldenPass timetable here.

Where does the GoldenPass run?

Zentralbahn trains are in service on the section between Lucerne and Interlaken.

Regional trains will take you from Interlaken Ost to Zweisimmen. The GoldenPass runs between Zweisimmen and Montreux.

Is the Gotthard Panorama Express wheelchair accessible?

The Gotthard Panorama Express is not wheelchair accessible. Our Travel Consultants can organise mobility assistance to help you to board and disembark.

Does the Gotthard Panorama Express run all year round? 

No, please check the offer and the timetable.

Where can I find the Gotthard Panorama Express timetable?

You can find the Gotthard Panorama Express timetable here.

Where does the Gotthard Panorama Express run?

The Gotthard Panorama Express runs between Lucerne and Lugano.

A boat will take you from Lucerne to Flüelen. The train journey continues by train to Lugano.

Is the Voralpen-Express wheelchair accessible?

Yes, the Voralpen Express has one wheelchair space.

Does the Voralpen-Express run all year round?

Yes, the Voralpen-Express runs all year round.

Where can I find the Voralpen-Express timetable?

You can find the Voralpen-Express timetable here.

Where does the Voralpen-Express run?

The Voralpen-Express runs between St. Gallen and Lucerne.

Is the Centovalli-Bahn wheelchair accessible?

The train doorways are not wheelchair accessible. Our Travel Consultants can organise mobility assistance to help you to board and disembark.

Does the Centovalli-Bahn run all year round? 

Yes, the Centovalli-Bahn runs all year round.

Where can I find the Centovalli-Bahn timetable?

You can find the Centovalli-Bahn timetable here.

Where does the Centovalli-Bahn run?

The Centovalli-Bahn runs between Locarno and Domodossola. Please note that a surcharge of CHF 2.00 appears for the panoramic train.

Is the Furka Steam Railway wheelchair accessible?

Our Travel Consultants will clarify if the transport is possible.

Does the Furka Steam Railway run all year round?

No, please check the offer and the timetable.

Where can I find the Furka Steam Railway timetable?

You can find the Furka Steam Railway timetable here.

Where does the Furka Steam Railway run?

The Furka Steam Railway runs between Realp and Oberwald.

Is the Palm Express wheelchair accessible?

Unfortunately, the Palm Express is not wheelchair accessible. Our Travel Consultants can organise mobility assistance to help you to board and disembark.

Does the Palm-Express run all year round?

From St. Moritz to Lugano every Friday - Sunday, and daily between June and October. The same applies for the reverse journey.

Where can I find the Palm-Express timetable?

You can find the Palm-Express timetable here.

Where does the Palm Express run?

The Palm Express runs between St. Moritz and Lugano.