Question 1

Can I book by telephone?

Accepted Answer

Yes, you can also book your trip by telephone. The normal local telephone charges apply. Our travel experts are available during opening hours to take your booking and answer your questions. The contact details can be found below.

Question 2

What do I need to bear in mind when booking online?

Accepted Answer

When booking online on the Switzerland Travel Centre website, you can tailor your trip to your own wishes. Select your travel date, the desired hotel category and additional activities. If you have an annual travel card or discount card, make sure you have selected the correct option. Before you finalise your booking, please carefully check and confirm all details. Our booking tool also offers you the option of sending your saved itinerary by email, allowing you to make your own adjustments within a 1 week period. Please note that the hotel prices are updated daily and may change depending on availability.

Question 3

Can I book multiple rooms at the same time?

Accepted Answer

Yes, in the booking system you can initially select up to 4 rooms for a maximum of 9 travellers on the same booking. If you have questions or need support, our travel experts will be happy to help you by phone or email. The contact details can be found below.

Question 4

How can I book a trip for my family with children, and are there any special requirements or discounts?

Accepted Answer

Our packages can usually be booked online by families with children. The children's prices apply if a child stays in same room as two full-paying adults and is travelling with at least one parent. For families resident in Switzerland, the prices for children aged 6 to 15 are calculated on the basis of a Junior Card or a child travelcard, which must be purchased before departure. For Families resident abroad, a Swiss Family Card is usually included. Otherwise, a Child's Co-travelcard can be purchased directly from SBB. If your chosen offer is not available or suitable for families, our travel experts will be happy to create a customised offer instead. Please contact us directly – the contact details can be found below.

Question 5

My mobility is limited. How do I proceed?

Accepted Answer

For an accessible trip that meets your needs, please contact our travel experts. They will be happy to assist you in organising a trip where all aspects are adapted to your exact requirements. You can find their contact details below to clarify further details or make special requests.

Question 6

Can I book travel cancellation insurance?

Accepted Answer

In the booking process you have the option of booking the FLEX OPTION as an additional item. The cost is CHF 49.– per person. With the FLEX OPTION, you can rebook or cancel your trip up to 5 days before departure free of charge.

Exception: The following additional costs apply when travelling with Glacier Express Excellence Class:

Up to 60 days before the date of travel: CHF 245.– per person

Less than 60 days before the date of travel: CHF 490.– per person

You can find our normal cancellation conditions in our General Terms and Conditions.

Question 7

Why has the price of my package changed?

Accepted Answer

The prices of our holidays are adjusted on a daily basis and may change due to dynamic pricing by our hotel partners. The final price will be displayed just before the payment stage of your booking.

Question 8

Can I make special requests when booking?

Accepted Answer

You have the option of entering additional requests and information in the comments field before finalising your booking. Rail ticket and room upgrades can be selected during the booking process. If you have a request regarding a hotel, we will forward your request to them for you. We will do our best to fulfill any requests but please note that we cannot guarantee them.

Question 9

What payment options do I have?

Accepted Answer

The following payment options are available to you: TWINT, Visa, Mastercard, American Express, PostFinance, Diners Club, Discover and JCB. We also offer the option to pay via invoice, which incurs a service fee of CHF 30. Please note that payments with Reka-Checks, Reka-Cards and SBB vouchers are not possible.

Question 10

How can I redeem my Switzerland Travel Centre voucher or promo code at the time of payment?

Accepted Answer

To redeem a Switzerland Travel Centre voucher, please contact us by phone or by email – the contact details can be found below. Please note that vouchers cannot be used for holiday flats, train tickets without hotel accommodation or hotel bookings outside of a package. Promocodes from promotions can be entered online at the end of the booking process.

Question 11

Can I make changes to my booking?

Accepted Answer

For changes to your booking, please contact our travel experts. The processing fee is CHF 60.– per person, up to a maximum of CHF 120.– per booking. Additional costs may be incurred for adjustments such as hotel or train upgrades. You can find the exact processing fees in our General Terms and Conditions. The best way to inform us of your changes is by email. The contact details can be found below.

Question 12

Can I cancel my booking?

Accepted Answer

To cancel your booking, please contact us in writing at the email address on our contact details below.

Cancellation costs are calculated according to the date of receipt of your advice of cancellation. You can find detailed information on the costs in our General Terms and Conditions. If you have private travel insurance, please contact them directly – a medical certificate may be required.

If you have taken out our FLEX OPTION and the cancellation is made within the permitted period, we will refund the travel price minus the FLEX OPTION fee directly to your credit card or bank account. For a bank transfer, we kindly ask you to provide us with your bank account details in writing.

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