General questions

Can you issue Print at Home Tickets?

The Swiss Transfer Ticket, Swiss Half Fare Card, Swiss Travel Pass and Swiss Travel Pass Youth can be issued as paper tickets or as print at home tickets (a PDF that you must print before you travel). The Swiss Travel Pass Flex is currently only available as a paper ticket.


Who is eligible to purchase a Swiss Travel System Pass or Ticket?

Swiss Travel System passes and tickets are available to anyone who is resident outside Switzerland or the Principality of Liechtenstein.


Are the tickets refundable?

In the case of loss or theft, it is not possible to refund tickets. Please contact us directly if you are unable to travel due to sickness or accident or if you would like to exchange your paper Swiss Travel System pass or ticket. An exchange is only possible before the date of departure and within working hours. Please note our opening hours if trying to contact us (Monday to Friday from 08:00-17:00 and Saturdays from 10:00-16:00).


Important: Print at Home Tickets are non-exchangeable, non-refundable.


What is the Swiss Travel Pass

How long is a Swiss Travel Pass valid for?
The Swiss Travel Pass is valid for 3, 4, 8 or 15 consecutive days in 1st or 2nd class.

Where is the Swiss Travel Pass valid?
The Swiss Travel Pass is valid on the whole boat, rail and Postbus network in Switzerland, as shown here.

Which mountain excursions are included?
Trips up to Stanserhorn, Schilthorn and Rigi are included in the Pass. A 50% reduction is offered on most other mountain and cableways (Gornergrat, Titlis, etc)

Is the Swiss Travel Pass valid on Swiss Panoramic Railways?
Your ticket price is included in the Swiss Travel Pass but seat reservations are compulsory and a supplement must be paid on most routes. It is possible to pay for a class upgrade if you have a 2nd class Pass but would like to travel in 1st class on one of these services.

Are there any further inclusions?
The Swiss Travel Pass also offers free entry to more than 500 museums throughout Switzerland.

What is the Swiss Travel Pass Youth?
The Swiss Travel Pass Youth is valid for those aged 16-25 years on the first day of travel and offers a 15% reduction on the normal adult price.  The Swiss Travel Pass Youth entitles you to all of the same benefits as the Swiss Travel Pass.

 

What is the Swiss Half Fare Card?

What is the difference between the Swiss Half Fare Card and the Swiss Travel Pass?
The Swiss Half Fare Card entitles you to 50% discount on the whole boat, rail and Postbus network in Switzerland. An additional ticket is needed if you wish to use public transport with the cities. Please ensure that you show your Swiss Half Fare Card together with any additional tickets if you are subject to an inspection at any time.

Will I get a discount on mountain railways or museum entrances?
Most mountain railways honour the 50% discount offered by your Swiss Half Fare Card. There is no reduction on museum entrances.

How long is the Swiss Half Fare Card valid for?
The Swiss Half Fare Card is valid for one month. It is not possible to extend this period.

Please be aware that the reduction offered can sometimes be less than 50% due to reserved minimum pricing (eg. short journeys, city transport networks).

What is the difference to the Swiss Travel Pass Flex?

In comparison to the Swiss Travel Pass, you can choose between a validity period of 3, 4, 8 or 15 travel days within one month in 1st or 2nd class.On listed travel days, pass holders are entitled to all the same additional benefits as the Swiss Travel Pass.

Please note however, that on the days between specified travel days, additional benefits, such as 50% discounts and museum entries, are not valid.

What is a Swiss Family Card

What is a Swiss Family Card?
A Swiss Family Card allows children aged 6-15 years to travel free of charge when accompanied by a parent.

How can I get a Swiss Family Card?
A Swiss Family Card can be issued free of charge when at least one parent is travelling using a Swiss Travel System Pass.

What about children under 6?
Children aged 0-5 years travel free of charge when accompanied by a paying adult.