Does the service you provide and the service of all your agents, suppliers and servants (including all vehicles, machinery and equipment) comply with all regulations and standards applicable to your jurisdiction, including those related to Covid-19?
Do you check that your agents, suppliers and servants comply with all regulations and standards applicable to their jurisdiction?
If you supply drivers, do you conduct checks and training to ensure that they are properly qualified for their employment?
Is there a formal procedure in place for recording and reporting complaints and accidents?
Will you send your B2B partner copies of all recorded documents of complaints and accidents involving customers from the partner?
Have any legal claims been made against you in the last year brought by customers/tour operators using your services?
Do you hold adequate public liability insurance cover with a reputable insurance provider?
Where we receive customers’ personal data from the partner company we ensure that we fully comply with local data protection legislation and only process the data to fulfil our obligations under the contract. We shall take all reasonable steps to ensure that all our partners, contractors and agents comply with this clause where they are processing customers’ personal data on our behalf.