Welcome to Switzerland Travel Centre!
You are welcome to contact us by e-mail or by phone on +44 207 420 4934.
Contact
FAQ Swiss Travel System
General questions
Are tickets available as [email protected] tickets?
The Swiss Half Fare Card, Swiss Travel Pass as well as the Swiss Travel Pass Flex and the Family Card are available as electronic [email protected] tickets. All mountain excursion, except for the Jungfraujoch, are only available as physical tickets.
Who is eligible to purchase a Swiss Travel System Pass or Ticket?
Swiss Travel System passes and tickets are available to anyone who is resident outside Switzerland or the Principality of Liechtenstein.
Are the tickets refundable?
In the case of loss or theft, it is not possible to refund tickets. Please contact us directly if you are unable to travel due to sickness or accident or if you would like to exchange your paper Swiss Travel System pass or ticket. An exchange is only possible before the date of departure and within working hours. Please note our opening hours if trying to contact us.
Important: Print at Home Tickets are non-exchangeable, non-refundable.