What are the entry regulations to Switzerland?
The special regulations for entering Switzerland have largely been lifted.
For more details, please click here.
What payment options do I have?
You can pay with TWINT, Visa, Mastercard, American Express, PostFinance, Diners Club, Discover, and JCB. Furthermore, payment by invoice is also possible for a fee of CHF 30.
How will my STC voucher or promo code discount promotion be applied?
Our vouchers can be redeemed according to individual wishes, in each case by telephone or by e-mail with us. Not valid for vacation apartments, vignettes, train tickets without hotel accommodation, or bookings directly with the hotel.
The promo codes of a special promotion can be entered at the end of the booking.
How do I book online?
To place an online booking, simply select your desired offer and press "Book online". Then select your preferred travel period, the number of people, and the desired hotel conditions. In a further step, additional services can be added. In case you have any questions, please do not hesitate to contact us by phone during our opening hours.
Where can I get personal advice and answers to vacation inquiries before booking?
You are welcome to contact us by E-mail [email protected] or by phone at +41 43 210 55 00.
Is it possible to book more than one room at the same time?
At the beginning of the booking system, you can select several rooms at once (up to 4 rooms).
Most of our packages can be booked directly online by families with children. Children's prices are calculated assuming that a child shares the room with 2 full-paying adults and arrives with at least one parent. For residents of Switzerland: prices are calculated on the basis of a Junior Card or Kinder Mitfahrkarte for children aged 6 - 15, which must be obtained before departure. If the desired offer is not available for families, we can send you an individual offer. Please contact us for this purpose.
If you have any questions or need any assistance, please do not hesitate to contact us by phone or e-mail.
Are the displayed prices per person?
The shown from-prices are per person with Half-Fare Card in low season and without additional services.
I have limited mobility. How do I proceed?
We will gladly take your reservation request by e-mail [email protected] or by phone at +41 43 210 55 00. Click here for more information on barrier-free train travel.
How do I receive my travel documents?
The documents for almost all trips are issued digitally. Exceptions are the journeys with the Gotthard Panorama Express and the Voralpen Express as well as the Grand Tour of Switzerland offers. Travel documents will be sent at least 2-3 weeks before the start of the trip.
I made a payment and did not receive any travel documents. What can I do?
In certain cases, it can happen that the e-mail containing the travel documents has ended up in your spam or junk folder. Unfortunately, due to high demand, it may also happen that the documents are sent at short notice. We thank you for your patience.
In case of uncertainty, please feel free to contact us by phone: +41 (0)43 210 55 00 or by email: [email protected].
Is the transfer from the train station to the hotel included in my trip?
In general, the transfer is not included. However, many hotels in Zermatt and St. Moritz offer their own transfer service. For more information, please contact the respective hotels.
Is the transfer from the airport to the starting point of my tour included in the total price?
All train journeys include the first day's journey from the Swiss border, the airport or your home in Switzerland to the starting point of the journey. This also applies to the return trip on the last day. For more details, please consult your travel program.
How early in advance can a seat reservation be made?
Seat reservations on board the panoramic trains may be made by us no earlier than 3 months in advance. Travel bookings can nevertheless be made further in advance.
Is a seat reservation mandatory?
Seat reservations are mandatory on all panorama trains, except on the Lucerne-Interlaken Express, the GoldenPass Line, the Centovalli Railway, and the Voralpen Express.
How do I declare additional services, allergies, vegetarian & vegan food, or an upgrade for the train or hotel?
Please inform us of any wishes as soon as possible by telephone or e-mail. In addition, you have the possibility to provide us with additional information and wishes in the comments field (before completing the booking).
Is it possible to make any changes to my booking?
Please contact us if you wish to make any changes to your booking.
Are dogs allowed on the panorama trains?
Dogs are allowed on all panorama trains except the Glacier Express.
Will I automatically be covered by travel cancellation insurance?
For an all-around carefree experience, we recommend the FLEX OPTION package. This can be added at the end of the booking process for CHF 49 per person additionally. You can find more detailed information here.
How do I rent a car in Switzerland?
You can book the car during the booking process for a Grand Tour of Switzerland trip. If you wish, we can also send you a personal offer. Just get in touch with us.